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Customer Service

Shipping & Delivery
Due to their reliability, tracking capabilities and quality of service, our primary shipping carrier is UPS.  Upon checkout, you may choose from UPS Ground, 3 Day Select, 2nd Day Air, and Next Day Air Saver and Next Day Air delivery.  We will occasionally use USPS Priority Mail or FedEx for ground deliveries if it is deemed more efficient.  We ship and deliver on Monday-Friday, excluding holidays.  For urgent needs, we may be able to deliver on a Saturday for an additional charge.  Please include a physical address when you place your order as we cannot ship to PO boxes.

Privacy & Security takes every precaution to protect its customers' information. When you submit sensitive information via our website, your information is protected both online and offline. When our order form asks you to enter sensitive information (such as your name, address, credit card number), that information is encrypted and is protected with the best security encryption software currently available in the industry - Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level of security commercially available).  If you have any questions or concerns about's security practices, you can contact us.  Click here to view our full privacy policy.

Returns & Replacements

At Moments of Elegance, we stand by the quality of our work. To keep our customers satisfied, returns are a simple and easy process.

If after receiving your order you are not satisfied with the product, simply email us or click here to request a return authorization within 15 days. Once your return has been approved, you may return the item for a refund, replacement or exchange less shipping charges.   Some exclusions including personalized items apply.  Click here to read our full Return policy.

Orders can be placed via our secure website 7 days a week, 24 hours a day.  We offer a very secure, quick and easy way of submitting your order to us. When you have filled your shopping cart with all of your items that you wish to purchase, click on the View Cart link in the upper right hand corner. Verify that the items, quantities and any personalization that you see in your shopping cart are correct and what you would like to purchase. Then press the Checkout button. Follow the steps throughout the checkout process.  When you click the final "Submit Order" button please click it only once.   As soon as you have clicked that button, the order is transmitted to us and changes to your order may or may not be possible so please verify all information in your order is correct at the final checkout page.   When you have completed your order and submitted payment securely through our website, an Order Confirmation # will be displayed on the screen. An e-mail will also be automaticallly sent to your e-mail address confirming your order.  

Pricing & Promotions

Many of the wedding favors and gifts found at are unique and custom made products designed specifically for our customers.  However if you find an identical item on another website that is advertised as having a lower price, we do offer a 110% price match guarantee. We will match the price of a competitor if:

  • The product is the exact same item from the same manufacturer, and must be in stock
  • We will take into account the total cost of the order including shipping
  • We will match the price plus 10% of the difference between our price and the competitor price.

Please email us if you have a price match request. Please note, ebay auctions and some Amazon stores are not eligible for price matching due to the nature of the transactions. Prices are subject to change at anytime and we reserve the right to make pricing corrections even after orders are received.

Viewing Orders
To view your order history, click the "My account" link at the top of the page, or click here to log in and view your account history.

Updating Account Information
             To modify your account information, click the "My account" link at the top of the page, or click here to log in and modify your account.

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